London Carpet Express
DOMESTIC & COMMERCIAL CARPET & FLOORING FOR LONDON, ESSEX, KENT, SURREY, EAST & WEST SUSSEX

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t: 0800 181 072

Carpet Sales Terms and Conditions

While every effort is made to deliver and fit to the customer's satisfaction, delivery promises are approximate only, and failure to deliver on the stated date or at a specified time shall not render us liable for damages, lost time or any other consequential loss.

It is the customer's responsibility to notify the fitter in writing of the location of any pipes or cables, which might be damaged during the fitting. No responsibility can be accepted for damage to under floor pipes or cables or for consequential damage to property or fittings.

While every effort is made to ensure satisfaction, exact colour/design matching cannot be guaranteed between different widths of carpet, due to manufacturing tolerances over which we have no control. Neither can exact matching be guaranteed between the carpet supplied and the sample displayed in the store.

All fabrics especially carpets are liable to pile shading differences, light and dark areas arising from unequal surface pressure. This is no way detrimental to the durability of the carpet, and is not a fault in manufacture.

When a customer places a conclusive order for carpets based in the customer's own measurements and does not require an estimation by the company, the customer accepts full liability for the accuracy of the dimensions stipulated.

To facilitate speedy and efficient fitting, rooms to be fitted must be cleared of furniture, effects and old carpet prior to the fitter's arrival. The cost of such clearance is not included in our quotation unless stated.

Total price for jobs includes VAT at current rate unless specified.

The legal and equitable title to the goods supplied under any contract will not pass to the purchaser until the price for the goods and all other sums due from the purchaser has been paid in full and until such payments the purchaser will keep the goods in a fiduciary capacity as bailee for the company.

Should any time be wasted by our fitters or employees due to not being able to gain access to the site or deliver or install carpets/floor covering, or the site not being ready to receive fitting, this will result in a charge being made to the customer to recover the losses to the company.

Standard Terms of Payment are as follows:

  • 50% with order
  • Balance before delivery/installation. For credit or debit card payment balance of monies will be taken on same card on the day of installation.
  • When accepting our estimate you are agreeing to these terms.

We offer to trim door strictly on the understanding that we take no responsibility for any damage to doors. A charge for this service will be made.

Vinyl and lino installations. All furniture and fixed items i.e., washing machines, fridges, dishwashers etc., must be removed before the fitter commences work, otherwise we take no responsibility for any damage that may occur.

Any cancellations must be notified to the company in writing and a minimum of 20% handling charge will be made.

Very Happy Customer - The Goring Hotel
Very Happy Customer - The Goring Hotel

I just wanted to send you a note to say how happy and impressed we are; everyone in the hotel is raving about the plush carpet and what a professional job your team did.

You have a fabulous team with their ‘can-do’ attitude, the unconditional willingness to help us in our hour of need.

The Best In The Business - Pimlico Plumbers
The Best In The Business - Pimlico Plumbers

London Carpet Express are a company we recommend to our customers on a daily basis, as the Pimlico Plumbers of the Carpet world. It is a family run business which prides itself on polite workers, high quality service, and a great deal of knowledge!

Credit Industriel et Commercial - Office Carpets
Credit Industriel et Commercial - Office Carpets

I have never seen a team work so hard each day from start to finish. Their dedication to the task is something for you to be proud of - no breaks and a 10 minute sandwich for lunch!

A Google User - "Impressed!"
A Google User - "Impressed!"

Very fast service and incredible price!

A Fantastic Job!
A Fantastic Job!

Dear Tim and all the staff at Carpet Express,

Just to let you know how delighted we are with the new carpet and how much we appreciated your professionalism and advice.

A Google User - "Excellent service"
A Google User - "Excellent service"

Excellent service, very fair prices, would not hesitate to recommend.

A Google User - "Would recommend"
A Google User - "Would recommend"

Really happy with my new carpet, very happy to recommend this company.

Susan Emero - "Great job"
Susan Emero - "Great job"

I am extremely happy with my new carpet for the lounge. Price was good and fitters were quicker than expected. Great job.

John Bowering - "Great service"
John Bowering - "Great service"

As always a great service from survey to installation.

Michael Vaney - "Excellent"
Michael Vaney - "Excellent"

Installers did an excellent job, I loved how they did the little extras even though they didn't have to.

Commercial Stairs in carpet, Redhill (Surrey)
Commercial Stairs in carpet, Redhill (Surrey)

I just have to say a huge thank you to all at London Carpet Express!

Valerie Dennis - "A big thank you"
Valerie Dennis - "A big thank you"

The 3 fitters were personable and professional and were joined by 2 others to make sure the job was finished on time.

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